COVID-19 Updates and Resources


#SaferatSeniorStar

We at Senior Star have spent 45 years creating and striving for a company culture of caring and making a difference. We care deeply about Senior Star residents and the individuals who love those residents. We care deeply about our industry and exceptional team of associates, whose work is not only essential but is also vital to the health of our nation.

Through the global COVID-19 pandemic, we remain connected to the Centers for Disease Control (CDC) and local health authorities, and focused on the safety and wellbeing of everyone we serve and employ.

When the COVID pandemic hit, we all began to rally around the words “Safer at Senior Star.” These words speak to our commitment to the safety protocols we have in place and to our Difference Makers pledge that extends to living safely at work and home.

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COVID-19 Vaccine Update


Keeping our communities safe.

Help in combatting the COVID-19 pandemic is on the way. Residents and associates of our communities will be among the first in the Nation granted access to the vaccine. Yet, many more must follow before we can collectively turn the tide in 2021. We will reach that beautiful time together. Ours is a precious world. Let’s protect it and each other by getting vaccinated.

At Senior Star, we believe getting vaccinated is the right thing, we consider it part of our promise to do for each other with love. In that spirit, we share this video of our Co-Founders and CEO receiving their COVID vaccine.

Connectivity for Residents and Families


Keeping our community's safe.

Part of being #SaferAtSeniorStar means that we focus on the overall wellbeing of our residents and associates. We know how important it is for all people, especially for residents, to be safely engaged and connected during this pandemic.

View this video from one of our Kanas City communities to learn more about how technology helps us remain connected.

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I had a very unexpected feeling come from the new family connectivity technology...an immediate reduction of worry and anxiety.

Senior star family member

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Difference Maker's Pledge


The heart of our Senior Star family is our dedicated associates who are … A World of Difference Makers. They bring respect, love and caring on a personal level to our residents every day. Our commitment to them is unwavering.
  • Paid sick time extended to all associates – full-time and part-time. This is in addition to regular time-off.
  • Senior Star Co-Founders, Bill and Bob Thomas, personally fund an emergency relief fund for all associates. This confidential fund (administered by a third party) covers illness due to COVID-19 as well as other hardships.
  • Health care coverage has been extended to all new associates; we are opting to waive the 90-day waiting period.
  • Appreciation pay and hazard pay
Our associates volunteer to sign our Difference Maker’s pledge to live safely at home and work.

What makes life safer at Senior Star?


  • 24/7 COVID-19 Task Force monitors real-time data from local sources and the Centers for Disease Control (CDC)
  • Procurement Team keeps a 60-day supply of Personal Protective Equipment (PPE)
  • Transparent and consistent communication to all we serve
  • Committed Associates – certified as a Great Place to Work®, ranked by FORTUNE® Magazine – Top 15 Best Workplace for the third year in a row, and proudly adopting our Difference Maker’s Pledge to uphold safety protocols at home and at work
  • CARF accredited for service and quality care
  • COVID-19 testing and protocols include intense cleaning, screening, and following CDC guidance

Watch our video to hear more about staying safely connected from our Chief Operating Officer, Karen Doering.

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COVID-19 Testing


Before welcoming a new resident or associate, we require a negative COVID test result and follow up testing as needed.

We conduct prevalence testing of residents and team members after there is a confirmed positive COVID-19 test result following our contact tracing protocols and we are meeting all CDC requirements and state and local guidelines for senior living communities in regard to testing protocols.

We will remain flexible and will continue to pivot and adapt our approach based on the evolution of the pandemic, local area positivity rates, and guidance from health authorities.

Senior Star's Message to Families

Brought to you by Co-Founders Bill & Bob Thomas

We Are All in This Together


The fact that Coronavirus does not begin within our building—that it walks through the front door—makes it clear: When it comes to safety, we are all in this together. It is with this emphasis on safety that we share this video, filmed by our Co-Founders in May of 2020. Then and now, we are all in this together.


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Adapting Our Operations

We continue to address operations creatively to help make sure residents enjoy life at Senior Star. Our level of safety protocols at each community are set based on the local circumstances, case numbers and guidelines. These protocol levels change and adapt as needed to keep everyone safe.

If you are considering senior living options, we encourage you to contact our communities directly about COVID-19 response. We are fully transparent regarding measures we’ve taken to keep our residents safe, well, and socially connected.

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