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Senior Star COVID-19 Preparedness

Latest Community Update:

July 29, 2020 – With caution, responsibility and hope, we are reopening our communities to new residents. We are moving forward slowly, responsibly, and as always, with love, in order to keep our residents and associates safe. Please view this short video from Senior Star Chief Operating Officer Karen Doering, who shares a message of hope and optimism as communities find new ways to serve as an extension of your family.

July 14, 2020 – We are filled with joy to once again accept new residents to our community and we welcome your referrals. Our focus is to keep our new and existing residents and associates safe while continuing to put love first. Please view this short video message from Senior Star Chief Operating Officer Karen Doering, who shares a message of her appreciation and information on what you can expect from us.

June 10, 2020 – As the world begins to reopen around us, Senior Star is carefully and slowly doing the same. We are excited about reopening the communities and are now accepting new residents. Please enjoy these short video messages from our CEO Anja Rogers to Residents and their Families about how we can open safely with their help.

June 1, 2020 – We are now offering family visits inside the community! Visits will occur at our designated family gathering place inside the community. We are starting by allowing one family member at a time to book a reservation. Visitors will be required to wear a mask and follow our safety protocols. Call the front desk to book your reservation!

May 16, 2020 – We are pleased to announce that we are once again accepting new residents to our community. All new residents are required to have one negative COVID-19 test prior to move in and must provide a two week contact tracing history. To inquire about our community, please contact us via this form and we will reach out to you.

We continue to follow the guidance of the Centers for Disease Control (CDC), state, and local authorities along with monitoring real-time COVID-19 data regarding the timeline of our ability to re-open the community for visitation. Window visits remain available to our residents’ loved ones.

May 5, 2020 – Senior Star co-founders wanted to express their appreciation to the families who have worked with us to keep their loved ones safe. This is Senior Star’s highest priority. The fact that Coronavirus does not begin within our building—that it walks through the front door—makes it clear: When it comes to safety, we are all in this together. It is with this emphasis on safety that we share this video. We thank you and look forward to when we can all join together again. Watch the video by clicking here.

May 4, 2020 – We are now hosting a weekly Zoom conference call for families of residents to share pertinent updates and to answer questions. Simply call the front desk for meeting schedule, and the Zoom dial-in codes or links. Just one more way we are staying connected here at Senior Star. We appreciate all your support as we care for your loved ones. The link to last week’s meeting can be viewed by clicking here.

April 24, 2020 – Each day, Senior Star associates are on the front lines keeping residents out of harm’s way while fueling each day with purpose and fun. We are proud of our #DifferenceMakers and are inspired by their strength, their creativity, and the love they show each day to residents and each other. Watch the video we put together to honor our associates by clicking here.

April 11, 2020:  With the recent recommendation by the CDC to wear masks, we put together a helpful guide about how to properly wear and handle face masks. To view the guide, simply click HERE.

April 5, 2020 – We’ve had many kind people ask how they can help, and many have donated homemade cloth masks. With the new federal recommendation to wear cloth masks when out and about, we are asking people who are handy with a thread and needle (or just looking for a fun craft!) to help construct and donate cloth masks for residents’ use. Click here for a helpful “how-to guide.” Just a fun way for to get involved and do some good! We will accept donations during regular business hours. Please drop at the front door, as we are not accepting guests at this time.

April 1, 2020 – Health care coverage extended to new associates; typical 90 day waiting period waived. Watch CEO video message to associates here.

March 30, 2020 – We shared this helpful video from Dr. David Price, an ICU doc at Cornell Medical Center in New York, who speaks directly about how we can better protect ourselves and our families. Hopefully, through education it will bring comfort to many as well as help stop the spread of the virus. Click here to watch the video.

March 31, 2020 – Official reminder shared with associates: Senior Star Co-Founders personally fund an emergency relief fund available to ALL associates. This fund covers illness due to COVID-19 and much more. See CEO video to associates here.

March 30, 2020 – We are no longer accepting new residents to the community. Re-admissions will be considered on a case-by-case basis. This will be in effect until at least May 15.

March 27, 2020 – Senior Star corporate office is set up to go 100% remote for ability to serve communities nation-wide with excellence. View CEO video message to associates.

March 18, 2020 – Elevated restrictions for visitation, only medically essential visitors allowed in the community.

March 16, 2020 – Sick pay extended to all Senior Star team members nation-wide, including part-time and full time associates (separate from regular sick pay). See CEO video message to associates here.

March 13, 2020 – All Senior Star Communities officially closed to the public as a precautionary measure. See the CEO letter to families here.

Senior Star COVID-19 Preparedness:

Care for Action
Senior Star associates across the country realize that our vision, A World of Difference Makers, has perhaps never been more critical than it is right now. We have developed a Senior Star Coronavirus (COVID-19) Task Force to monitor communications from the World Health Organization (WHO), the CDC, the state community licensing entities, and our local health departments. As with any infectious disease, we believe that prevention is the first and best defense.

Positive Preparation
As this is an unprecedented event, we are drawing on experience while staying open to new best practices. Our Task Force is monitoring updated information regarding COVID-19, which informs the development of protocols and procedures. We will update you as changes occur.


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